Refund, Cancellation & Delivery Policy

Global Study Compass sells digital access passes (Standard and Pro) for fixed durations of 1 month, 3 months or 12 months. These are one-time payments — there is no auto-recurring subscription and nothing is ever silently charged to you again.

We sell software access and guidance tools only. We do not sell or ship any physical goods, so no shipping, courier or logistics charges ever apply to your order.

Delivery is electronic and immediate. As soon as your payment is confirmed by our payment partner (Razorpay), your account is upgraded automatically and all premium features unlock — typically within a few seconds, and in rare cases within 30 minutes.

If your payment succeeded but premium features have not unlocked, write to us with your payment reference and we will resolve or refund the transaction.

Because passes are one-time purchases for a fixed duration, there is nothing to cancel to avoid future billing. A pass simply expires at the end of its term unless you choose to buy another one.

You may stop using the service at any time, and you may request deletion of your account and data as described in our Privacy Policy. Deleting your account does not by itself create a refund entitlement.

Passes are digital and unlock instantly, so refunds are limited to the following cases:

• Duplicate or accidental double payment — fully refunded.
• Payment captured but access not granted and we are unable to fix it — fully refunded.
• Verified technical failure that prevents you from using the premium features you paid for, unresolved after a reasonable support attempt — full or pro-rata refund at our discretion.
• Unauthorised transaction reported promptly and confirmed by our payment partner — fully refunded.

• Change of mind after premium features have been used (AI reviews, predictor reports, scholarship matches).
• Dissatisfaction with admission, scholarship or visa outcomes — we provide guidance, never guarantees.
• Passes that have substantially expired or been consumed.
• Fees charged by third parties (test boards, universities, visa authorities, partner counsellors).
• Accounts suspended for breaching our Terms & Conditions.

Email us within 7 days of the transaction from the email address registered on your account, and include the payment/order reference, the amount and the reason for the request. Requests are acknowledged within 2 business days and decided within 7 business days.

Approved refunds are returned to the original payment method through Razorpay and generally reach your bank or UPI account within 5–10 business days, depending on your bank. We do not issue cash or third-party transfers.

Prices are shown in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. We may change prices at any time; changes never affect a pass you have already purchased.

Please contact us before raising a chargeback — most issues are resolved faster directly. Where a chargeback is raised on a validly delivered pass, we may suspend the related account while the dispute is investigated and will share transaction evidence with the payment provider.

Vuray Consulting Private Limited — reach us through the Contact Us page. We aim to reply to every billing query within 2 business days.